1. General

1.1. The following Terms of Use shall apply to the website accessible on Yooby (the Website), which allows you to contact without limitation independent real estate agencies as well as independent real estate agents and subsequently request information on foreign real estate of your choice in order to facilitate the buying process, and any other products and/or services available on the same URL (together with the Services), which are provided by Yooby, a protected and registered trademark of Samir Amzayti, a company with the trade name Terranée, BE0779.505.658, located rue de l’Hôpital 14, 5300 Andenne, Belgium.

1.2 By accessing and using this Website and its Services, you agree to be bound by these Terms of Use. If you do not wish to accept these Terms of Use, please do not access or use the Services.

2. Registration

2.1. In order to access certain services and sections of the Platform, it is necessary to create a user profile and register beforehand. By creating your user profile or using other methods to access the Services, you confirm that you are in possession of all legal capacities and that you are of legal age in your country of residence.

2.2 It is your responsibility to ensure that all information you provide to Yooby during registration or at any other time is true and accurate. It is also important that you keep this information up to date at all times.

2.3 By accepting the Terms of Use, you agree to maintain the confidentiality of your username and password. You acknowledge that you are fully responsible for all use of your User Profile, including any use by third parties, whether or not authorized. You agree to immediately notify Yooby of any unauthorized access or use of your User Profile or any other breach of security.

2.4 Yooby reserves the right to temporarily or permanently terminate a User Profile without notice, at any time and without compensation, regardless of the reason for such termination, without incurring any liability.

3. Content from Third Parties

3.1 Certain users are granted the ability to publish, distribute, or link to text on the Services, images, photos, videos, audio or other materials (Third Party Content). A real estate agent or agency may, in particular and without limitation, describe a property on the Website and upload images of it.

3.2. You agree to grant Yooby a royalty-free, irrevocable, transferable, perpetual, assignable and worldwide license, and the granting of sublicenses, and any associated intellectual property rights, to use Third Party Content related to the Services and in accordance with the Privacy Policy.

3.3. You agree that any third party content posted, disseminated or linked to the Services is the sole responsibility of the user concerned. Under no circumstances shall the posting or dissemination of Third Party Content on the Services be considered an endorsement by Yooby. Yooby assumes no responsibility for any Third Party Content, including, but not limited to, matters of intellectual property, defamation, privacy, obscenity or otherwise.

3.4 Yooby shall not be considered a real estate agency or real estate agent, nor shall Yooby be a party to any transaction between you and a real estate agency or real estate agent.

3.5. Yooby reserves the right to take such steps as may be necessary to respect Third Party Content, if deemed necessary to prevent Yooby from being held liable or to prevent disruption of service to Yooby’s internet providers or any other service provider.

3.6 Yooby cannot control the content of third parties and does not assume any obligation to do so. Because such information is often changed, inaccurate, or mislabeled, Yooby assumes no responsibility for the accuracy, timeliness, or completeness of such information, and has no obligation to verify, update, or correct it. Yooby is not responsible for Third Party Content and reserves the right to adjust, refuse or remove any Third Party Content, in its sole discretion, to comply with any applicable law.

4. Use of the Services

In accessing and using the Services, you shall not and without limitation:

4.1. transmit any data that may interrupt, damage or limit the proper functioning of the Services, e.g.:your use of our Services shall not contain any virus, Trojan horse, worm, software bomb, digital spoofing agent or any other computer program that is intended

damage, interfere with, intercept or appropriate any system, data or personal information;

4.2. use your User Profile (refer to the definition in section 2.1) and the Services for any illegal purpose; 4.3. violate any applicable law or regulation, or be responsible for a Third Party’s violation of any applicable law or regulation;

4.4. infringe any intellectual property rights, or any other proprietary or publicity or privacy rights;

4.5. use the Services for any purpose other than for your personal use or acting on behalf of a third party, whether or not your client, in the search for real estate; and 4.6. use the Services in violation of the rules of the Privacy Policy.

5. Intellectual Property

5.1. The Services are protected by intellectual property rights, including, but not limited to, copyrights and trademarks. Yooby and its licensors own all intellectual property rights in the Services and the content published on or through the Services, or have obtained appropriate license or permission from third parties.

5.2. Relevant users or their licensors retain ownership of all right, title and interest in their third party content.

5.3. If you believe that the Services or the provision of any content on the Services infringes your copyright, trademark or other intellectual property rights, you may contact Yooby at any time at support@yooby.be to request the removal of such content from the Services.

6. Privacy and Data Protection

Yooby’s Privacy Policy is available here.

7. Suspension and Termination of Usage Rights

You acknowledge that Yooby has the discretion to suspend or terminate your user profile, access to or use of the Services in whole or in part, with or without notice, and for any reason, including, but not limited to, violation of the Terms of Use, without incurring any liability. If illegal, fraudulent or abusive activity is suspected, this may result in the suspension or termination of

suspension or termination of the rights of use, as well as referral to the appropriate authorities. In the event of suspension or termination, your rights to access and/or use the Services will terminate immediately and will be subject to applicable laws. Yooby reserves the right to delete any information and/or content, including user profiles and information provided during registration, including content from third parties.

8. No warranty and liability

8.1. By agreeing to use the Services, you acknowledge that you assume full responsibility for the Services and that the content provided is provided “as is” and “available as is”. Yooby expressly and implicitly disclaims any and all liability with respect to the Services and their access and use, without limitation as to their quality, suitability for any purpose, compatibility, reliability, accuracy, completeness, timeliness, access and/or use, to the fullest extent permitted by applicable law.

8.2. In addition, Yooby disclaims any liability, except in the case of willful misconduct or gross negligence, for (i) the accuracy or completeness of the content of the Services, including third party content, including any errors, omissions, misstatements or inaccuracies of content, as well as its timely and proper dissemination; (ii) limitations; (iii) personal injury; or (iv) property damage of any kind resulting from (a) your access to, or use of, the Services; (b) any unauthorized access to or use of data, personal information and/or financial information stored through or on the Services; (c) any interruption, loss of transmission to or from the Services; (d) any bugs, viruses, Trojan horses or the like that may be transmitted to or through the Services by any third party; (e) any errors or omissions in the content; (f) or for any loss or damage suffered as a result of the use of any content posted, emailed, published, uploaded, linked to or otherwise made available through the Services.

9. Limitation of Liability

9.1. To the extent permitted by applicable law, in no event shall Yooby, its directors, officers, shareholders, employees or suppliers be liable for any direct or indirect loss, consequential, incidental, special or any other damages resulting from or related to your access to and use of our Services, including the use of User Profiles by authorized or unauthorized third parties, or any content relied upon by you, particularly third party content provided on or related to the Services.

9.2. If you do not agree with any section of these Terms of Use or if you have any dispute or claim pending against Yooby or its suppliers in connection with these Terms of Use, you may not related to these Terms of Use, your sole remedy is to discontinue using the Website. However, this section 9.2 is not intended to limit your legal rights as a consumer or under any other applicable law which cannot be excluded, nor is it intended to exclude or limit Yooby’s liability.

10. Indemnification

You shall defend, hold harmless and indemnify Yooby for any claim, demand, dispute, damage or loss (including attorneys’ fees) incurred by Yooby due to another user of the Services or a third party arising out of or related to your access and use of the Services and/or any violation of these Terms of Use.

11. Modification

If you do not agree with any section of these Terms of Use or if you have a pending dispute or claim against Yooby or its suppliers relating to these Terms of Use, your sole remedy is to discontinue using the Website. However, this section 9.2 is not intended to limit your statutory rights as a consumer or under any other applicable law which cannot be excluded, nor is it intended to exclude or limit Yooby’s liability.

12. Ad Prices

12.1 Ad prices are subject to change without prior notice. It is the responsibility of the user to regularly check the current rates.

12.2 All payments for ads must be made in accordance with the payment terms specified on the website or in any contractual agreement with the platform.

12.3 Taxes, if applicable, will be charged in addition to ad prices and will be clearly indicated during the payment process.

12.4 The platform reserves the right to offer special deals, discounts, or promotional packages for ads. These offers will be subject to specific and temporary conditions specified at the time of the offer.

12.5 In case of non-payment or delayed payment of ad fees, the platform reserves the right to suspend or terminate the relevant ads.

12.6 The platform reserves the right to suspend or terminate ads in case of a violation of the terms and conditions or any behavior not in compliance with its policies, without the right to a refund.

12.7 Any refunds or adjustments to ad fees will be made in accordance with the platform’s refund policy, if applicable.

13. Support

13.1 Support is available to users based on the level of service chosen at the time of listing subscription.

13.2 Limited Support (Monday to Friday, 9 am to 5 pm): Users opting for this option will have access to support from Monday to Friday, from 9 am to 5 pm, excluding local holidays.

13.3 7/7 Support (Every day, 9 am to 5 pm, Weekend 12 pm to 5 pm): Users opting for this option will have access to support every day of the week, including weekends, from 9 am to 5 pm, as well as from 12 pm to 5 pm on Saturdays and Sundays.

13.4 Support requests can be submitted through the support channels specified by the platform, and response times may vary depending on the chosen service level.

13.5 The platform reserves the right to modify support hours and communication channels at its discretion, while notifying users in advance of any changes.

14. Miscellaneous

14.1. If any provision of these Terms of Use is found to be invalid or unenforceable, it will be replaced with a provision that reflects the intent of the original provision, to the extent permitted by applicable law, and all other provisions of the Terms of Use will remain in effect.

14.2 Yooby has the right to transfer its rights and obligations under these Terms of Use, in whole or in part, at any time without notice.

14.3. The section titles in these Terms of Use are for convenience only and have no legal or contractual meaning.

15. Contact

If you have any questions about the Services, or the Terms of Use, please contact Yooby at hello@yooby.be .

16. Users’ Reviews and Publication Process

16.1. User Reviews: Users of Yooby have the option to submit reviews about real estate agents and agencies with whom they have interacted.

16.2. Moderation Process: These reviews undergo a moderation process by Yooby to ensure their quality and relevance.

16.3. Review Approval: All submitted reviews will be pending approval by Yooby before being published on the website. Reviews will only be published after they have been reviewed by our team to confirm compliance with our publication criteria.

16.4. Publication Criteria: Publication criteria include the relevance of the review to the user’s experience with the agent or agency, as well as adherence to our community guidelines. Defamatory, offensive, misleading, or off-topic reviews will not be published.

16.5. Verification of Interaction: Reviews will only be published when it is clear that there has been a genuine and verifiable interaction between the user and the relevant agent or agency.

16.6. Right to Reject: Yooby reserves the right to reject the publication of any review that does not adhere to our publication criteria. In the event of rejection, the user will be informed of the reasons for the review’s non-publication.

16.7. Representation of Opinions: Reviews published on Yooby reflect the opinions of users and do not necessarily represent the opinions of Yooby as a company.

16.8. Moderation and Editing: Reviews published on Yooby may be subject to moderation, editing, or removal by the company if issues of non-compliance with publication criteria arise after the initial publication.

16.9. Commitment to Transparency: Yooby is committed to maintaining the transparency and integrity of its review system while protecting the reputation of real estate agents and agencies.

17. Applicable law and jurisdiction

17.1. These Terms of Use shall be governed by and construed in accordance with applicable Belgian law, without reference to conflict of laws.

17.2. Any dispute or controversy arising out of or in connection with these Terms of Use shall be submitted to the Belgian jurisdiction.

@Yooby – 2024, last updated on October 24, 2024

1. Introduction

1.1 Yooby is a protected and registered trademark of Samir Amzayti, a company with the trade name Terranée, BE0779.505.658, located rue de l’Hôpital 14, 5300 Andenne, Belgium, (Yooby) respects your privacy.

1.2 This Privacy Policy sets out Yooby’s practices in relation to the collection of personal data about you or obtained from you when accessing and using the Yooby website, as well as its affiliated sites in partnership with other real estate portals, enabling you to contact independent real estate agencies without limitation, to search for international real estate available for sale or rent, and to receive additional information about these properties to facilitate the search and sale process (the “Service Package”)

1.3. All capitalized terms not defined in this Privacy Policy shall have the meaning set forth in the Yooby Terms of Use.

1.4. This Privacy Policy is intended to inform you of: (i) the personal data we collect from and/or about you; (ii) how we collect your personal data; (iii) the purposes for which your personal data is used and processed; (iv) the safeguards in place to protect your personal data; and (v) other important details about your personal data.

1.5. Any future changes or amendments to this Privacy Policy and/or to the processing of your personal data as described in this Privacy Policy will be notified to you in advance via our usual means of communication (e.g. by e-mail or by contacting you directly on your user profile) as well as via the website (via banners, pop-ups or other types of notification).

2. Collection of information

2.1. When you access and use the Services, Yooby collects the following personal data and information:

1. Name and surname;

2. Company name, if applicable;

3. e-mail address;

4. Telephone number;

5. IP address;

6. Date of visit to the website;

7. Real estate search criteria;

8. list of properties viewed on the website;

9. your interaction with the Services, such as details of your navigation of the website, including the web pages you visited, saved and files you saved or downloaded; and

10. data collected from third party plugins/websites, such as and without limitation, Facebook, Twitter, Google, LinkedIn, Instagram, TikTok, WeChat, which are provided when you submit your personal data via the Services.

2.2. We collect your personal data when you access and use the Services, in particular:

1. when you access and browse the website;

2. when you voluntarily submit personal data via online forms;

3. when you submit an inquiry about a property of interest to you;

4. through third party plugins/websites; and

5. through cookies and other analysis tools.

3. Use of the information collected

3.1 Yooby requires the personal data mentioned in section 2.1 (i) to (iv) to provide the basic service of forwarding real estate listing inquiries to an owner, real estate agency or real estate agent and to facilitate future real estate transactions. You may withdraw your consent at any time, but please note that this data is necessary for Yooby to provide its services to you. Withdrawing your consent could adversely affect Yooby’s ability to properly provide the services to you. In this case, Yooby reserves the right to limit or deny your access to the Services without incurring any liability.

3.2. In addition, Yooby collects the personal data listed in section 2.1 for the following specific purposes:

1. To send you email alerts regarding updates on listed real estate properties or published properties that have been requested or marked as “favorites”;

2. your subscription to the Yooby newsletter, to provide you with more news and updates such as newly added properties;

3. to provide you with targeted marketing and advertising tailored to your preferences;

4. to offer you similar Services;

5. to re-engage with you by providing you with access to and use of the Services; and

6. for statistical and organizational purposes.

You may withdraw your consent to the collection and processing of this specific data at any time.

3.3. In addition, you have the rights set forth in Section 9 of this Privacy Policy.

4. Third Party Websites

4.1. The Services offered by Yooby may contain links to websites owned by other companies and individuals such as Facebook, Instagram, TikTok, LinkedIn, Twitter, Google or WeChat. However, it is important to note that this Privacy Policy does not apply to items that are under the control of a company or individual that Yooby does not control, nor to any websites that may be linked to the Services. It is therefore your responsibility to carefully review the privacy policies of all websites you visit to learn more about their practices. Indeed, the collection and use of your personal information is governed by the privacy policy of the relevant party or website. It is therefore important that you are aware of their privacy practices. Note that Yooby will not be held responsible for their privacy policies.

5. Communication with third parties

5.1. In the context of Yooby’s privacy policy, your personal data may be communicated to specific third parties if this is strictly necessary to achieve the purposes stated in this policy:

1. Yooby staff;

2. Real estate owners, real estate agencies or real estate agents;

3. Yooby’s service providers, such as the companies listed in Section 4 or other companies for targeted marketing and advertising;

4. Competent courts or regulatory bodies, where Yooby is required to disclose your personal data in accordance with any applicable law, regulation or rule, such as in the event of a merger, sale or acquisition, or in the event of bankruptcy and liquidation, if applicable.

5. IT system providers, cloud service providers, database providers and consultants;

6. Yooby’s business partners, as necessary to offer the Services in conjunction with Yooby; and

7. Any Third Party for whom Yooby assigns or transfers rights or obligations from Yooby.

6. International Transfer

It is possible that your Personal Data may be stored on computers located outside of your governmental jurisdiction, such as another province, country or state, where privacy laws may be less stringent than those in your jurisdiction. By submitting your personal data, you expressly consent to such transfer.

7. Cookies

7.1. Cookies are small files containing information that Yooby transfers to your electronic device and stores there. When you use the Services, such as the Website, the cookie identifies your electronic device. Yooby also uses cookies to perform statistics on the use of the Services and their various features, as well as for other purposes. Yooby’s cookie policy is detailed below.

7.2. If you do not wish to have cookies placed on your electronic device, you may set your browser or electronic device to refuse cookies before using the Services. However, please note that some features of the Services may not function properly without the use of cookies.

8. Security

8.1. We always aim to ensure the security, integrity and privacy of your personal data.

8.2. To achieve this goal, Yooby has implemented technical and organizational measures, such as software and equipment, to prevent unauthorized access or disclosure of personal data.

8.3. In addition, Yooby requires that its employees as well as third parties to whom Personal Data is disclosed, such as suppliers or business partners, respect the confidentiality of such data.

9. What are your Rights and how can you enforce them?

To the extent permitted by applicable law, you have the following rights with respect to your personal data processed by Yooby:

1. The right to access your personal data and to request their correction or update if they are incorrect, outdated or incomplete.

2. The right to request the deletion of your personal data or their removal from specific data processing processes.

3. The right to object to the use of your personal data for direct marketing purposes.

4. The right to be informed of any decision made entirely by automated processing of your personal data, to give your opinion on that decision and to request that it be verified by a human being, unless that decision is directly related to an agreement with Yooby and your request has been granted or you have given your explicit consent for such automated decision making.

5. The right to request portability of your personal data, meaning that the personal data you have provided to us will be returned or transferred to the person of your choice in a structured, commonly used and computer-readable format, without hindrance from us, subject to your confidentiality obligations.

10. Governing Law and Jurisdiction

10.1. This Privacy Policy shall be governed by and construed in accordance with applicable Belgian law, without reference to its conflict of law provisions. 10.2. Any dispute or difference arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Belgium.

11. Concerns and Questions

If you have any questions or concerns about this Privacy Policy, please contact us at support@yooby.be

1. Types of cookies used:

1.1 Yooby uses different types of cookies, some of which are essential for the proper functioning of the Services, while others can be deactivated or blocked. However, the deactivation or blocking of certain cookies may disrupt the functioning of the Services.
1.2. The information below will help you make informed decisions about privacy when using the Services, including visiting the Website.

2. Why and how Yooby uses cookies:

2.1. Generally speaking, cookies may be stored on your electronic device for four reasons:

– 1. to ensure the proper functioning of the Services;
– 2. to collect data about your use of the Services in order to improve them anonymously
– 3. to remember your preferences and facilitate your use of the Services; 4. to improve the presentation of the Services;
– 4. to improve the presentation of the Services online using cookies from third parties, which Yooby cannot control.

2.2 Yooby or third parties may place these cookies on your electronic device when you use the Services.
2.3 Some cookies are stored on your electronic device for the duration of your use of the Services, while others are retained for a defined or indefinite period of time.

3. How to block cookies:

You can restrict or block cookies by changing the settings on your electronic device or browser. For more information, please see our guide to cookies. Note that disabling cookies completely may cause some services to malfunction, but you can safely block many third-party cookies. Please also see your browser’s help for specific instructions on managing cookies.

4. Strictly necessary cookies:

Certain cookies placed by Yooby on your electronic device are essential to provide you with information and/or services in a secure and optimal manner. You must accept these cookies to use the Services.

5. Functionality Cookies:

Certain cookies allow Websites to remember users’ choices, such as their username, language or text size. These cookies, called “feature cookies,” enhance the user experience by providing a personalized service.

6. Performance Cookies:

Yooby uses tools to track your use of the Services in order to improve and personalize the information and/or services offered. In particular, the Website uses Google Analytics cookies to collect information and compile statistics about the use of the Website without identifying visitors to Google. You may refuse to provide this information to Yooby without compromising your experience on the Website. To opt-out of Google Analytics tracking when using the Website, you can block cookies in your browser.

7. Cookies issued by third parties

7.1. The Services incorporate services or software provided by third parties. These services may use cookies to function properly.
7.2. You have the ability to block or delete cookies yourself by changing the settings on your electronic device or browser. Blocking these cookies should not have a significant impact on your use of the Services.

8. Cookies on the Services

8.1. Strictly necessary cookies

8.3. Performance Cookies

Google

We use several Google services to display ads, manage our marketing campaigns, or track traffic. The list of Google cookies can be found here.

Facebook

We use Facebook to make it easy for our users to register and sign in to the Service, but also to track conversions and monitor traffic. Facebook’s cookie policy can be found here.